How ReadyToShip Helps The Monogram Shop Deliver More Than Just Personalised Gifts

The Monogram Shop’s story began in 1994, when its founder, determined to work for himself, started creating personalised, monogrammed products. For 15 years, Jonathan's dad worked in a shopping center, then moved into the family garage, before expanding and moving into a commercial warehouse.

Taking over the helm from his father, Jonathan has transformed this small family venture and grown it into a trusted business shipping all over Australia and New Zealand. The Monogram Shop specialises in robes, pyjama sets, towels, and apparel. Over the years, they’ve become a favourite and trusted brand name for brides wanting candid “getting ready” photos, parents searching for timeless keepsakes, businesses looking for professional branded apparel. Furthermore, being the go-to for special gifts for Mother’s and Father’s Day, and Christmas gifts.

Their difference lies in three things: uncompromising quality, fast turnaround, and exceptional customer service. They take pride in delivering not only a beautifully finished product, but also an experience where customers feel well taken care of from start to finish. Their quality and service are second to none. Where their competitors can not keep up with the quality and fast turnaround, The Monogram Shop can offer.

Of course, growth brought new challenges. When they transitioned from a single shopfront to an online store, one major hurdle was shipping. Copying and pasting customer details into the Australia Post dashboard was slow, repetitive, and left too much room for error. They knew there had to be a better way to handle fulfillment without adding more staff.

That’s where ReadyToShip transformed their operations. By connecting directly with their WooCommerce store and Australia Post eParcel Contract account, the software automates the process of generating labels and tracking updates. Instead of spending hours on manual entry, ReadyToShip pulls through order details and produces labels in just a few clicks. Once a parcel is packed, the system sends tracking information straight back to our store, keeping customers informed while saving us valuable time every day.

Looking ahead, The Monogram shop is excited to expand into the US market and continue building on what makes them unique, while maintaining their high standards. For those starting or growing their own business, Jonathan's advice is simple: "focus on what sets you apart."

"To other small businesses wondering how to manage logistics efficiently, we would absolutely recommend ReadyToShip. Their commitment to quality and service mirrors our own, making them more than just a software provider; they’re a partner in helping us grow." Johathon, The Monogram Shop.